Terms of Service
Terms of Service and Acceptable Use Policy
Last Updated: 29 November 2025
These Terms of Service ("Agreement" or "TOS") constitute a legally binding agreement between you ("Customer," "You," or "Your") and Hexraa, a division of Raahithya Group ("Hexraa," "We," "Us," or "Our"), governing your use of web hosting, domain registration, and related services ("Services").
By registering for, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement, including all policies incorporated by reference. If you do not agree to these terms, you must not use our Services.
Hexraa reserves the right to modify, amend, or update this Agreement at any time at our sole discretion. Changes will be effective immediately upon posting to our website. Your continued use of the Services after any modifications constitutes acceptance of the amended Agreement. It is your responsibility to review this Agreement periodically. We recommend checking this document regularly for updates.
Placing an order through our website does not guarantee acceptance. Our acceptance of your order occurs when you receive confirmation that your order has been processed and activated. At that point, a binding contract is formed between you and Hexraa. Payment must be received before any Services are activated.
Hexraa is a web hosting and domain registration provider operating under Raahithya Group. We are committed to providing reliable, secure, and high-quality hosting solutions to businesses and individuals worldwide.
For general inquiries, support requests, and account-related matters, please contact us through:
We will communicate with you via email, support tickets, or through your account dashboard. You agree to maintain accurate and current contact information, including a valid email address. We are not liable for communications not received due to incorrect contact information.
You must maintain accurate and up-to-date contact information, including your full name, address, email, and phone number. We rely on this information to contact you regarding network emergencies, maintenance, billing issues, and service updates. Failure to maintain current contact information may result in service suspension.
To access our Services, you must create an account by providing accurate, complete, and current information. You may be assigned login credentials, which we reserve the right to modify with written notice.
You are solely responsible for:
You must notify us immediately of any unauthorized use or suspected security breach.
We reserve the right to request government-issued identification or additional documentation to verify your identity, prevent fraud, and ensure compliance with applicable laws and regulations.
If you operate as a reseller, you are responsible for all activities on sub-accounts created under your master account. You must ensure that your clients comply with this Agreement and all applicable policies.
Orders that fail our fraud verification processes will not be fulfilled. We may request additional verification at any time. Providing false, inaccurate, or misleading information may result in immediate account termination without refund.
We make no guarantees regarding the availability of specific domain names. Domains are always registered in your name, not Hexraa's. You are responsible for managing your domain's WHOIS data through your account dashboard and ensuring all information is accurate and current.
For all applicable gTLDs, you authorize Hexraa to act as your Designated Agent in accordance with ICANN's Transfer Policy for updating registrant contact details. You grant us permission to approve changes to registrant information on your behalf.
Our service is limited to processing and forwarding your domain registration requests to the appropriate registry. You are solely responsible for ensuring that domains are registered, renewed, or transferred successfully. Hexraa accepts no liability for registration or transfer failures.
Domain registration is subject to the terms and conditions of ICANN and the relevant registry for your domain extension. By ordering domain services, you confirm that you will comply with all ICANN and registry policies at all times. You agree to indemnify Hexraa for any failure to comply with these requirements.
We will attempt to automatically renew your domain when it comes due for renewal, unless you have:
Domains will not be renewed if no valid payment method is available or if payment cannot be processed.
Domains will renew for the same period as the initial registration unless you specify otherwise in writing or modify renewal settings in your account. Renewals are charged at the prevailing rate at the time of renewal. Payment for domain renewals will be processed up to 7 days prior to the renewal date to ensure timely renewal.
Domain ownership is determined by the WHOIS database. If WHOIS information is inconclusive, we may request additional supporting evidence. You are responsible for resolving ownership disputes with third parties. We will not process transfer requests without proper authorization.
You are responsible for completing all steps required for domain transfers, including but not limited to:
You must contact us to cancel a transfer and request a refund in accordance with our refund policy.
One year may be added to the registration period and charged when certain domain extensions are transferred. Some domains have maximum registration periods that may prevent transfer if the renewal would exceed the registry limit. Transfers will not be initiated until payment is received in full.
Domains not renewed by the expiration date will cease to operate and enter expired status. A domain expires if:
Following expiration, domains may enter a grace and/or redemption period. During the grace period (typically 30 days, depending on the registry), we may at our discretion:
For registries without a grace period, domains may become unrecoverable immediately upon expiration, terminating our agreement without liability.
If you contact us within the grace period to renew an expired domain, you must pay the renewal fee in full. Upon receipt of payment, we will restore the domain to your control panel as soon as reasonably practicable.
After the grace period ends, we may at our discretion:
If we receive a renewal request during the redemption period (after the grace period), you agree to pay applicable redemption fees plus renewal fees. We are not obligated to attempt recovery and will only do so after receiving full payment. We make no guarantee that recovery attempts will be successful.
You are responsible for ensuring that your domain registration and use does not:
We may place a domain on hold if we receive a valid trademark or brand infringement complaint, or upon receipt of a decision from a domain dispute resolution service.
Unless explicitly stated otherwise, our hosting services are intended for hosting websites and email. The following uses are prohibited:
We reserve the right to take proactive measures to maintain system stability for all clients.
Any services advertised as "unlimited" or "unmetered" are subject to fair use policies. Customers using excessive resources compared to average platform usage may be required to optimize their websites or upgrade to a more appropriate service tier. Excessive use will be determined at our discretion.
If we determine that your selected service does not meet your requirements, we will inform you and recommend an appropriate alternative. We are not obligated to continue providing services inadequate for your needs. Refusal to cooperate with upgrade recommendations may result in account suspension or termination.
We offer complimentary migration assistance from your previous provider on a best-effort basis. You acknowledge that:
We reserve the right to modify the hosting environment on a like-for-like basis without affecting your service. Material changes will only be made to provide upgrades. You will be notified in writing of any significant changes to your hosting environment.
We offer various server locations and reserve the right to make substitutions when necessary. Your desired location may not always be available, or we may need to relocate your account to an equivalent location at our discretion.
Bandwidth and data transfer are considered unmetered and subject to fair use policies. No customer may use what we deem excessive transfer in shared or reseller hosting environments.
While we implement DDoS mitigation measures, we cannot guarantee protection against every attack, as attack methods constantly evolve. If you believe you may be targeted by DDoS attacks, we recommend purchasing third-party DDoS mitigation services such as Cloudflare's paid plans.
We strive to provide 99.9% service uptime, excluding planned maintenance, emergency maintenance, or circumstances beyond our reasonable control. Planned maintenance will be announced through our status page whenever possible. In the event of service issues, a qualified engineer will address the problem within 30 minutes of notification.
While we aim for 100% uptime, certain hardware and system failures may cause unavoidable outages. Affected customers may request a 25% account credit for documented downtime upon request.
We perform regular backups of account data and store them offsite, typically in the same geographic region as your live server. We may exclude non-essential files such as error logs, cache files, and duplicate backups. Backups are provided on a best-effort basis and are not guaranteed to be complete or regular. You are solely responsible for maintaining your own backups.
We are not responsible for service disruptions beyond our control, including but not limited to upstream network issues, data center provider problems, natural disasters, or acts of third parties. We will make reasonable efforts to minimize disruption and notify you via our status page. Such disruptions are excluded from uptime calculations.
Any attempt to undermine, harm, or compromise our servers, network, or customers is strictly prohibited. This includes but is not limited to:
Violations will result in warnings, account suspension or termination, and potential civil or criminal legal action.
You may not host, distribute, or transmit:
We maintain a zero-tolerance policy regarding child pornography and child exploitation material. We will fully cooperate with law enforcement in any investigation. Violations will result in immediate account termination and reporting to appropriate authorities.
Operation of IRC (Internet Relay Chat) servers, chat networks, IRC clients, or IRC bots is strictly prohibited on our servers and may result in immediate account termination.
Shared hosting accounts are subject to resource usage limitations. Resource abuse includes excessive CPU, memory, disk I/O, concurrent processes, port connections, database connections, or bandwidth usage that disrupts normal server operations. Offending scripts, services, or accounts may be disabled without prior notice if server stability is threatened.
Zero-Tolerance Spam Policy: We maintain a zero-tolerance policy against spam and unsolicited commercial email. Violations may result in immediate account suspension or termination without refund.
Prohibited email activities include:
Spamvertising: If external services are used to promote websites hosted by Hexraa, this policy applies as if the spam originated from our servers.
Blacklist Consequences: If your actions cause Hexraa to be blacklisted or blocked, we reserve the right to suspend or terminate services. Customers responsible for blacklisting may be charged for remediation efforts (minimum $200 plus $100 per hour).
All PTR (pointer) requests must be associated with valid, live domains hosting actual content. We do not accept PTR requests for:
You must not attempt to:
We will fully cooperate with investigations of security violations, including law enforcement authorities. You are liable for any security breaches affecting servers or accounts under your control.
Content accessed through our Services may be protected by copyright, trademark, or other intellectual property laws. You must not use our Services in any manner that infringes, violates, or misappropriates such rights. If you use a domain name with our Services, you must ensure it does not infringe upon third-party trademark or service mark rights.
Legal adult content as defined by applicable law is permitted with prior approval. You must contact us before uploading any adult content. We reserve the right to decline service at our absolute discretion.
We reserve the right to investigate content if potential abuse is reported and to remove any content from our servers at any time for any reason. Accounts found to contain illegal content or violations of this Agreement are subject to immediate termination.
Digital Millennium Copyright Act Compliance:
All notifications of alleged copyright infringement must be directed to our designated DMCA agent:
Hexraa - Legal Department
[Your Physical Address]
[Your City, State, ZIP]
Email: [Your DMCA Email]
Notifications must include:
Warning: Knowingly making false copyright infringement claims may result in severe civil penalties under federal law, including monetary damages, court costs, and attorney's fees.
Service pricing is as displayed on our website at the time of order. Prices are guaranteed for the prepaid term. Hexraa reserves the right to modify pricing at any time for new and renewal orders.
All accounts are established on a prepaid basis. Services will not be activated until payment is received in full.
We accept payment via:
You warrant that you are legally authorized to make payments using the selected method.
Invoices are generated 10 days prior to the due date and emailed to your registered email address. We will attempt automatic renewal 5 days before the due date using the payment method on file.
Payment is due on the invoice due date. We offer a 5-day grace period, after which:
Accounts not brought current within 7 days of notification may be fully deactivated. You remain responsible for all charges until you formally request cancellation.
If you cannot pay within the grace period, contact us to establish a payment arrangement. Arrangements require:
Chargebacks or returned checks will result in:
If we provide incorrect pricing:
Excess bandwidth usage beyond your plan's allocation will incur charges of $0.05 per GB. Overage charges are billed at the start of each month.
To cancel your service, you must submit a cancellation request through your account dashboard before the renewal date. Cancellations via email, phone, or chat will not be accepted. Cancellations are processed immediately upon submission.
You remain responsible for all charges until formal cancellation is submitted. Cancellations must be submitted before the renewal date to avoid automatic renewal charges.
Eligible services may be refunded within 30 days of the original order date. The following are NOT eligible for refunds:
Payment processing fees will be deducted from refund amounts.
Hexraa does not provide prorated refunds for unused portions of service terms, except as explicitly stated in this Agreement.
If an annual or longer-term service automatically renews, you have a 5-day window to request cancellation and receive a refund, minus one month charged at the standard monthly rate.
If Services are faulty or materially different from what was described, you may have legal rights to end the contract or receive corrected service. You must notify us in writing with detailed explanation of the issue.
If your account is terminated for policy violations, illegal activity, or prohibited content, no refunds will be issued, and you may be liable for additional costs incurred.
We may suspend or disable Services without prior notice if:
We will provide advance notice of service suspension unless the issue is urgent or constitutes an emergency. If suspension exceeds 24 hours in any 7-day period (except for breaches on your part), we will adjust billing accordingly.
If you fail to pay invoices when due, we may suspend Services until payment is received in full. We will notify you before suspension. Interest may accrue on overdue amounts. Services will be restored within 24 hours of receiving payment, using reasonable efforts.
We may terminate this Agreement by providing written notice if:
If we terminate due to your breach, you must compensate us for reasonable costs incurred. We may refund prepaid amounts for undelivered Services but may deduct compensation for breach-related costs.
Services are provided on an "AS IS" and "AS AVAILABLE" basis. Hexraa makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by law, Hexraa's total liability for any claims arising from or related to this Agreement or the Services shall not exceed the amount paid by you for Services during the 12 months preceding the claim.
Hexraa shall not be liable for:
Your use of our Services is at your own risk. You are solely responsible for maintaining backups of all data and files. While we may perform backups for disaster recovery purposes, we do not guarantee availability, completeness, or integrity of backups for individual customer data.
You agree to defend, indemnify, and hold harmless Hexraa, Raahithya Group, and their officers, employees, agents, and customers from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney's fees) arising from:
Hexraa shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or failures of third-party infrastructure providers.
You retain all intellectual property rights to content you upload, publish, or transmit through our Services. By using our Services, you grant Hexraa a limited, non-exclusive license to host, cache, store, and display your content as necessary to provide the Services.
You are solely responsible for:
You must not use our Services to host, transmit, or distribute:
Hexraa retains ownership and control of all IP addresses assigned to your account. We reserve the right to change or remove assigned IP addresses at our sole discretion. You may only use IP addresses officially assigned by Hexraa staff. Unauthorized use of IP addresses will result in immediate network suspension.
By using our Services, you grant Hexraa a license to cache your entire website, including third-party content, to improve performance. You acknowledge that caching does not infringe your intellectual property rights or the rights of any third party.
This Agreement, including all incorporated policies and documents, constitutes the entire agreement between you and Hexraa and supersedes all prior agreements, understandings, and communications regarding the Services.
You may not transfer or assign your rights or obligations under this Agreement without prior written consent from Hexraa. Hexraa may assign this Agreement, in whole or in part, at any time without your consent.
If any provision of this Agreement is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Failure by Hexraa to enforce any provision of this Agreement shall not constitute a waiver of that provision or our right to enforce it in the future. No waiver shall be effective unless made in writing and signed by an authorized representative of Hexraa.
This Agreement shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. You agree that any disputes arising from this Agreement or the Services shall be resolved exclusively in the courts of [Your Jurisdiction], and you consent to the personal jurisdiction of such courts.
This Agreement is between you and Hexraa only. No third party has any rights to enforce any terms of this Agreement.
Provisions of this Agreement that by their nature should survive termination shall survive, including but not limited to payment obligations, indemnification, limitations of liability, and dispute resolution provisions.
Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship between you and Hexraa. You are an independent customer of our Services.
All notices required under this Agreement must be in writing and delivered via email to the address associated with your account or via your account dashboard. Notices to Hexraa should be sent to our designated contact addresses.
This Agreement is executed in English. Any translations are provided for convenience only. In the event of conflict between versions, the English version shall prevail.
By using Hexraa's Services, you acknowledge that:
IMPORTANT NOTICE: Hexraa reserves the right to discontinue service or deny access to anyone who violates this Agreement or applicable policies WITHOUT WARNING OR PRIOR NOTICE. No refunds will be issued if termination results from your violation of this Agreement.
For questions or concerns regarding this Agreement, please contact our support team through your account dashboard or at [Your Support Email].
Hexraa
A Division of Raahithya Group
Last Updated: 06 November 2025
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Last Updated: 29 November 2025
This Privacy Policy outlines how Hexraa collects, uses, maintains, and discloses information obtained from users (each referred to as a "User") of the www.hexraa.com website ("Site"). This policy applies to the Site and all products and services provided by Hexraa.
We may collect personal identification information from Users through various means, such as when Users visit our site, place an order, subscribe to our newsletter, participate in a survey, complete a form, or engage in other activities, services, features, or resources we provide on our Site. We may request details like name, email address, mailing address, phone number, and credit card information. However, Users can opt to visit our Site anonymously. We will gather personal identification information from Users solely if they willingly provide it. Users can decline to share this information, but this may hinder them from participating in specific Site-related activities.
Whenever Users interact with our Site, we may collect non-personal identification information, which could include browser type, computer type, technical details about the connection to our Site (like operating system and the Internet service providers utilized), and other related data.
To enhance the User experience, our Site may use "cookies." These cookies are stored on the User's hard drive by their web browser for record-keeping and sometimes for tracking purposes. Users can configure their web browsers to decline cookies or to notify them when cookies are being used. If they opt to do so, certain parts of the Site may not function as intended.
Hexraa, may use Users' personal information for:
We employ suitable data collection, storage, and processing practices, along with security measures, to safeguard your personal information, transaction details, and data on our Site from unauthorized access, changes, disclosure, or destruction. Data exchange between the Site and its Users occurs over an SSL-secured channel, encrypted and safeguarded with digital signatures. We also adhere to PCI vulnerability standards, ensuring a secure environment for our Users.
We do not sell, trade, or lease Users' personal identification information. However, we might share aggregated demographic data not linked to any personal identification information with our business partners, trusted affiliates, and advertisers for the purposes mentioned above.
Hexraa, reserves the right to modify this privacy policy. Whenever changes are made, the revision date will be updated at the bottom of this page. We encourage Users to periodically review this policy to stay informed. By using our Site, you acknowledge and accept the responsibility to be aware of these changes.
By accessing and using this Site, you indicate your acceptance of this policy. If you disagree with any part of this policy, please refrain from using our Site. Continued use after changes to this policy implies your acceptance of the alterations.
For any queries regarding this Privacy Policy or your interactions with our Site, reach out to: